Customer Care

Baking & preparation instructions

What you need

Panbury’s pies are not pre-baked. The pastry is raw and needs to be baked before it is safe to consume.

Panbury’s pies must be baked in an oven, toaster oven or air fryer. They cannot be microwaved or steamed. It is best to place the pies on a baking tray in order to avoid spills or crumbs falling onto the floor of your oven. 

Apply an egg wash to achieve a golden, shiny, and extra flavorful pie crust. Egg-washing is optional. If you don’t have eggs available, you can use milk instead.

How to make an eggwash: In a small bowl, whisk together a whole egg and a pinch of salt until well combined. Using a bristle or silicone pastry brush, lightly brush a thin layer of the egg wash on the surface of the pastry. Take care not to over apply the egg wash or let it pool on the surface of the pastry. Left over egg can be stored in an airtight container in the refrigerator for up to three days.

Alternatives to egg:
Milk is a good substitute for eggs, however for the ultimate shine and golden top crust it is best to use eggs.

Jump to instructions for:

Baking Frozen Pies

Single-Serve Savory Pastry Pies

Preheat oven to 400°F

Oven temperatures may vary. If you are aware that your oven runs hot, or runs cold, adjust as necessary.

Place pie on baking sheet

Remove all outer packaging and place pie on a baking sheet. Do not remove pie from the foil dish. If you are baking multiple pies ensure they are well distanced from each other.

Egg wash top-crust

Using a pastry brush egg-wash the top crust. The egg helps to make the pastry golden and shiny and is an optional step.

Bake pies for 40-50 minutes

Place pies in preheated oven, and bake for 40-50 minutes or until the pastry is golden brown and crispy all the way around. Remove from oven and let rest for 5 minutes before serving.

Cottage Pies & Shepherd's Pies

Preheat oven to 400°F

Oven temperatures may vary. If you are aware that your oven runs hot, or runs cold, adjust as necessary. Set temperature to 375°F if pie has been allowed to thaw.

Place pie on baking Tray

Remove all plastic packaging including the plastic lid, and leave in the foil pan. Place the frozen pie on a baking tray. If you are baking multiple pies ensure they are well distanced from each other.

Bake pies for 50 minutes

Place pie in preheated oven and bake for 50 minutes to 1 hour or until the mashed potatoes are slightly browned. Remove from the oven and let rest for 5 minutes before serving.

Beef Patties

Preheat oven to 400°F

Oven temperatures may vary. If you are aware that your oven runs hot, or runs cold, adjust as necessary.

Place patties on baking Tray

Remove all outer packaging and place patties on a baking tray lined with parchment paper. If you are baking multiple patties ensure they are well distanced from each other.

Egg wash top-crust

Using a pastry brush egg-wash the top crust. The egg helps to make the pastry golden and shiny and is an optional step.

Bake pies for 30-40 minutes

Place pies in preheated oven, and bake for 30-40 minutes or until the pastry is golden brown and crispy all the way around. Remove from oven and let rest for 5 minutes before serving.

Sausage Rolls

Preheat oven to 400°F

Oven temperatures may vary. If you are aware that your oven runs hot, or runs cold, adjust as necessary.

Place Rolls on baking Tray

Remove all outer packaging and place rolls on a baking tray lined with parchment paper. If you are baking multiple rolls ensure they are well distanced from each other.

Egg wash top-crust

Using a pastry brush egg-wash the top crust. The egg helps to make the pastry golden and shiny and is an optional step.

Bake rolls for 30-40 minutes

Place rolls in preheated oven, and bake for 30-40 minutes or until the pastry is golden brown and crispy all the way around. Remove from oven and let rest for 5 minutes before serving.

Mini Sweet Pies

Preheat oven to 375°F

Oven temperatures may vary. If you are aware that your oven runs hot, or runs cold, adjust as necessary.

Place pie on baking Tray

Remove all outer packaging and place pie on a baking tray. Do not remove pie from the foil dish. If you are baking multiple pies ensure they are well distanced from each other.

Egg wash top-crust

Using a pastry brush egg-wash the top crust, then sprinkle with some sugar. The egg helps to make the pastry golden and the sugar will give the pastry a little extra crunch.

Bake pies for 20-30 minutes

Place pies in preheated oven, and bake for 20-30 minutes or until the pastry is golden brown and crispy all the way around. Remove from oven and let rest for 5 minutes before serving.

Refrigerate all uneaten portions of your pies and pastries. Pre-baked pies can kept in the refrigerator covered for up to 3 days.

All reheated pies and pastries must reach an internal temperature of 165°F or higher for safe consumption.

Reheating Baked Pies

Reheating: Sweet Pies, Single-serve Savory Pies, Patties & Sausage Rolls

Preheat oven to 350°F

Oven temperatures may vary. If you are aware that your oven runs hot, or runs cold, adjust as necessary.

Place pie on baking sheet

Remove all outer packaging and place pie on a baking sheet.

Warm for 10-15 minutes

Place pies in preheated oven, and heat for 10-15 minutes until warm through. Depending on the size of the pastry or pie.

Refrigerate all uneaten portions of your pies and pastries. Pre-baked pies can kept in the refrigerator covered for up to 3 days.

All reheated pies and pastries must reach an internal temperature of 165°F or higher for safe consumption.

Common Questions

No. Panbury’s pies are not microwavable. When frozen, the pastry is raw and needs to be baked (cooked) in an oven or toaster oven. If you previously baked a pie or purchased a baked pie in one of our stores, it is best to reheat it in an oven or toaster oven. 

Yes you can, in fact defrosting your pie before baking it will allow the pastry to puff and go extra flaky. However if you let your pie defrost for too long, the pastry will get hot, and then it ill not puff and go as flaky. 

It is best to defrost your pies in the refrigerator to guard against over heating the pastry. If you defrost your pie you should consume it within 3 days. 

If your pie has a soggy bottom, it is probably because your oven requires a hotter temperature, additionally baking the pie on the lowest possible rack in your oven should result in a fully cooked bottom pastry. Do not be afraid to bake your pie for longer than the suggested time if you can tell that the pastry is not golden and cooked all the way around. 

If properly sealed in the original plastic packaging or in an airtight container Panbury’s pies will last up to a year. If you are storing them in the refrigerator they need to be consumed within three days. 

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